policies

Fresh Flower Orders:

Quality Control:

We are committed to providing you with the best quality flowers possible, but due to their delicate nature and the possibility of unforeseen circumstances, we only offer replacements or store credits.

We guarantee freshness for a minimum of 48 hours after flowers have left our shop. Given that flowers are a fresh, perishable product, it is natural for some stems to outlast others and this varies depending on their transit to your home when not delivered by us, and the environment that they are placed in.

If, within 48 hours of receiving your fresh flower arrangement from us, some or all of your stems have wilted, we may be able to offer partial or full store credit or replacement flowers. Please send an email WITH photos to hello@hansonroad.com within 48 hours of receiving your design.

Once flowers have been in your possession for more than 48 hours, we can no longer take responsibility for their condition or provide store credit or replacements.

Cancellation

Cancellation requests must be submitted to us by email at hello@hansonroad.com 48 hours PRIOR to the day of scheduled pickup or delivery. 

Plant Purchases:

We are committed to providing you with the best quality plants, and perform thorough inspections of every plant that enters our shop for issues or concerns. 

If, within 7 days of receiving your plant from us, you notice a quality issue, we may be able to offer a partial or full store credit or replacement plant.  Please bring the plant in for assessment or send an email WITH photos to hello@hansonroad.com within 7 days of your purchase. 

Product Purchases:

Damaged Products

If, within 7 days of your product purchase, you notice a quality issue (ie. the product isn’t functioning properly or there is a manufacturing defect), we may be able to offer a partial or full store credit or replacement product. Please bring the product in for assessment or send an email WITH photos to hello@hansonroad.com within 7 days of your purchase.

Returns or Exchanges

If you would like to return or exchange a product*, we can offer store credits or exchanges within 7 days of your purchase if they product is unused. 

*Jewelerry, soap bars and discounted items are all FINAL SALE. These items cannot be returned or exchanged.