Policies & Procedures

Flower Delivery Policy

To help every arrangement arrive fresh, safe, and beautifully received, we must connect with the recipient and confirm their availability before a delivery attempt is made. If we’re unable to reach them, a voicemail will be left. Deliveries can’t be completed without this confirmation, and flowers are never left unattended under any circumstances.

Surprise Deliveries
We’re always happy to help with surprises and love being part of those moments. If a surprise delivery is requested and the recipient isn’t available at the time of the delivery attempt, the delivery attempt will be considered complete.

If an additional delivery attempt is requested, a new full delivery fee will apply for each attempt.

Floral Policy:

We are committed to providing you with the best quality flowers possible!

Due to their delicate nature and the possibility of unforeseen circumstances, we offer replacement arrangements or store credits for wilted flowers within 48 hours of the order leaving our shop. We guarantee freshness for a minimum of 48 hours, though our blooms usually last 1-3 weeks! Given that flowers are a fresh, perishable product, it is natural for some stems to outlast others and this varies depending on transit to your home, the environment they are placed in and the way they are maintained. 

• If, within 48 hours of receiving your fresh flower arrangement from us, some or all of your stems have wilted, please send an email with photos to hello@hansonroad.com within 48 hours of receiving your design.

• Once flowers have been in your possession for more than 48 hours, we can no longer take responsibility for their condition or provide store credit or replacements.

• Cancellation requests must be submitted to us by email at hello@hansonroad.com 48 hours PRIOR to the day of scheduled pickup or delivery.

Floral Subscription Pick-up Policy:

Each bouquet is handcrafted just for you, and we want to make sure it finds its way into your hands while it’s still fresh and beautiful.

If you’re unable to pick up your bouquet, please let us know within 48 hours of receiving this email. That way, we can hold or repurpose your original bouquet and avoid unnecessary waste. Unfortunately, we’re not able to remake subscription bouquets after that window unless prior notice was given.

We’re so grateful for your support, and this small shift helps us keep your blooms beautiful and our process sustainable!

Weddings à la carte Policy:

Consultations: Currently, we do not offer consultations for Weddings à la Carte. After placing your order, you will receive a confirmation email, and our florist will contact you to confirm the details. Two weeks before your wedding, we will reach out to update you on the pickup schedule for your order.

Cancellations/Refunds: Orders can be canceled up to two weeks before your wedding date. Beyond this point, as we need to procure florals and materials, we are unable to offer refunds. If there is a need to reschedule your wedding, we can accommodate changes to the date up to two weeks prior to the event.

Plant Purchases:

We are committed to providing you with the best quality plants, and perform thorough inspections of every plant that enters our shop for issues or concerns. 

• If, within 7 days of receiving your plant from us, you notice a quality issue, we may be able to offer a partial or full store credit or replacement plant.  Please bring the plant in for assessment or send an email WITH photos to hello@hansonroad.com within 7 days of your purchase.  

Product Purchases:

Damaged Products

• If, within 7 days of your product purchase, you notice a quality issue (ie. the product isn’t functioning properly or there is a manufacturing defect), we may be able to offer a partial or full store credit or replacement product. Please bring the product in for assessment or send an email WITH photos to hello@hansonroad.com within 7 days of your purchase.

Returns or Exchanges

• If you would like to return or exchange an unused product*, we can offer a store credit or exchange within 7 days of your purchase.

• Jewelry, bath/body products and skincare products must be unopened and unused. Opened and/or used products cannot be returned or exchanged. 

• Discounted items are all FINAL SALE. These items cannot be returned or exchanged.