policies

Bouquet Policies:

Concerns With Design

We are committed to providing you with the best quality flowers and floral design possible, but due to the delicate nature of fresh flowers and the possibility of unforeseen circumstances, we only offer replacements or store credits.

We guarantee that our flowers should thrive for 48 hours after flowers have left our shop if care instructions provided on the care card are followed.  Given that flowers are a fresh, perishable product, it is natural for some stems to outlast others.

If, within 48 hours of receiving your fresh flower arrangement from us, some or all of your stems have wilted, we may be able to offer partial or full store credits or replacement flowers for the affected stems. Please send an email WITH photos to hello@hansonroad.com outline a description of the issue within 48 hours of receiving your design.

Once flowers have been in your possession for more than 48 hours, we can no longer take responsibility for their condition or provide store credit or replacements.

Cancellation

Cancellation requests must be submitted to us by email at hello@hansonroad.com 48 hours PRIOR to the day of scheduled pickup or delivery. 

If you would like to cancel your flower order WITHIN 48 hours of the scheduled pickup or delivery day, you may contact us at hello@hansonroad.com to request a delivery address/recipient change, however we are not able to cancel orders within this timeframe as the flowers will have already been purchased by us and possibly designed. 

Plant Policies:

We are committed to providing you with the best quality plants, and perform thorough inspections of every plant that enters our shop for issues or concerns. If you have a concern about a plant you purchased from us, please submit an email with photos and a description of the issues to hello@hansonroad.com within 7 days of your purchase. We may be able to provide a store credit or replacement within 7 days of purchase.

Product Policies:

Damaged Products

We are committed to providing you with high quality, thoughtfully sourced products. If you purchase or receive a damaged product from us, please send us an email with a photo and description of the issue within 12 hours of receiving it. 

Returns or Exchanges

If you would like to return or exchange a product, we can offer store credits or exchanges within 7 days of your purchase. 

COVID Policies:

Three customers are allowed in the store at one time. Masks are currently mandatory. You must use the provided (or your own) hand sanitizer before entering.