Policies

At Hanson Road, every order is designed and prepared with care by our small team. Because we work with fresh, seasonal flowers and thoughtfully curated retail goods, our policies are designed to protect both our customers and our business.

Fresh Flowers & Plants

Due to the perishable nature of fresh flowers and plants, we are unable to accept physical returns once an order has been picked up or delivered.

That said, your experience matters deeply to us.

If there is an issue with your order — including freshness concerns, damage, or an item not matching what was ordered — please contact us within 24 hours of pickup or delivery and include a photo along with your order number.

We will review each concern thoughtfully and, where appropriate, may offer:

• a replacement arrangement
• store credit
• a partial or full refund

All resolutions are handled on a case-by-case basis at Hanson Road’s discretion.

Because we work with fresh, seasonal blooms, substitutions may occasionally be made based on availability. Any substitutions will always be made in keeping with the overall colour palette, style, and value of the original design.

Retail Items

For non-perishable retail items such as candles, books, vessels, giftware, and self-care products, unopened and unused items may be eligible for exchange or store credit within 7 days of purchase.

Items must be returned in original condition with proof of purchase.

Seasonal and holiday merchandise, sale items, and consumable products are final sale.

Delivery Policy

We require direct confirmation that the recipient will be available to receive their flowers before delivery.

Flowers are never left unattended outdoors.

For surprise deliveries, if we are unable to reach the recipient or they are not available at the time of delivery, the delivery attempt is considered complete.

Any additional delivery attempt will be subject to a new full delivery fee.

Please ensure recipient contact information is accurate at checkout.

Pickup Orders

Customers will receive a notification when their order is ready for pickup.

Pickup orders should be collected on the scheduled date to ensure optimal freshness.

We are unable to issue refunds for orders not collected on the requested pickup day.

Events & Custom Orders

All event, funeral, and custom floral orders require advance booking and are subject to the terms outlined in the approved quote or invoice.

Deposits for custom work are non-refundable once the booking is confirmed, as flowers and materials are often ordered specifically for your event.

Final balances must be paid by the date outlined on your invoice.

Wedding Booking & Payment Policy

To reserve your wedding date with Hanson Road, full payment is required at the time of booking.

As we take on a limited number of small-scale wedding bookings, payment secures your date and allows us to begin sourcing and planning your florals with care.

We are happy to accommodate small quantity adjustments to existing items up to 1 month prior to your wedding date, subject to availability.

Additional floral items may be added to your booking up to 2 weeks prior to the wedding date, depending on our order schedule and flower availability.

Because flowers are ordered specifically for each wedding and your date is reserved exclusively for you, all wedding bookings are final and non-refundable once confirmed.

If your wedding date changes, please reach out as soon as possible and we will do our very best to accommodate the new date, subject to availability.

Seasonal Availability

As a design studio rooted in seasonal florals, flower varieties may vary throughout the year.

Specific blooms cannot always be guaranteed unless explicitly confirmed in writing.

Our team will always design in the spirit, palette, and overall aesthetic selected.

Questions

If you have any questions or concerns about your order, please reach out to us.

We are always happy to help.

hello@hansonroad.com
445 King Street, Fredericton, NB